SHIPPING AND RETURNS
SHIPPING AND RETURNS
PLEASE NOTE: PIP & PEN WILL BE OUT OF THE OFFICE FROM 30TH SEPTEMBER TO 4TH OCTOBER - ANY ORDERS WILL BE SHIPPED AFTER THAT TIME.
Pip & Pen are thrilled to be sending you your purchase! We aim to send your items out as quickly as possible after your purchase. If the item is in stock your order will most likely be sent out on the next business day.
Due to Covid-19 Australia Post are experiencing delays in some cases. This doesn't affect our processing time however you may experience a delay in the delivery which is outside our control.
During Sales, Public Holidays & certain times of the year (e.g Christmas) this can be delayed slightly.
If you choose to pay via Direct Deposit your shipping could also experience delays as we don't post until the funds have cleared in our account.
Australia Post Standard $10
Australia Post Express $12
Orders over $100 - free postage
Local Pick Up for Riverland towns
Please allow 1-3 business days for your order to be shipped. You will be emailed a tracking number. Once an order has been posted Pip & Pen is no longer responsible for the goods shipped.
Please contact Australia Post with your tracking number if you have any delivery issues.
Australia Post Standard Postage - anywhere from 2-10 business days.
Australia Post Express Postage - next business day and up to 4 business days depending on your area of Australia.
Pip & Pen want you to LOVE your purchase as much as we do! If you are unhappy for any reason we will happily accept returns of unworn items posted back within 14 business days once your order is received. Items MUST be in original condition, tags still attached and unworn.
How to return an item:
You must contact us within 7 days of receiving your order.
Simply email firstname.lastname@example.org or submit the form on our Contact Us page.
We will then send you the return details.
We do not offer refunds or exchanges on earrings for hygiene reasons, or for items purchased on sale.
Every product we send out has been checked however if you believe something to be faulty please contact us.
We have a 30 day limit on faulty goods. Anything outside this period will be at our discretion.
Wear and tear in the normal use will not be considered faulty.
Handmade products also have minor flaws from time to time - this is also not considered a fault.
Return shipping (unless faulty) is payable by the customer.
We recommend using a trackable shipping method for safe delivery.
Pip & Pen are not responsible for lost mail.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in majority of cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).